Return Policy

Returns Policy - Change of Mind and Faulty Products

At SHOPPING BABES, we want you to be satisfied with your purchase. To ensure your peace of mind, we offer a comprehensive returns policy that covers both change of mind and faulty products. This policy works in conjunction with the rights granted to you under the Australian Consumer Law.

A Change of Mind Returns

If you've had a change of heart about a product, you have 30 days from the date of purchase to return it. Your item should meet the following criteria for a refund or exchange:

1. It must be in its original, saleable condition, with all accessories and packaging intact.
2. The product should be unused and unworn. Perishable items must not be expired.
3. Personalized items, digital downloads, pre-paid cards, vouchers, or clearance items are not eligible for return.
4. Refunds will be issued using the original payment method mentioned on your proof of purchase. Please note that delivery fees for online orders are non-refundable in change-of-mind returns.

Faulty Product Returns

We understand that sometimes products may have faults. In such cases, you can take advantage of our Faulty Product Returns Policy:

1. If the issue is major, you can choose between a replacement, repair, or refund. Major issues include problems that you wouldn't have purchased the product if you had known about them, safety concerns, significant deviations from the product's description, or failure to perform as promised.
2. This policy does not cover damage caused by misuse or returns due to a change of mind.
3. Proof of purchase is required for returns, so be sure to keep your receipt or another itemized proof of purchase, such as a billing statement. In some cases, we may request additional information, including photo identification, to comply with loss prevention or legislative requirements. Please rest assured that all information collected will be securely stored in line with SHOPPING BABES's Privacy Policy.
4. We reserve the right to decline refunds for unverified purchases.

Protect Your Data

If you need to return a product containing user-generated data (e.g., cameras, mobile phones, or storage drives), make sure to back up your data in an alternative location. Repair or replacement may result in data loss.

Manufacturer's Warranties

Certain products include additional manufacturer's warranties, which are detailed in the product documentation. If you need to make a claim under a manufacturer's warranty, you can contact the manufacturer directly, or our customer service team can assist you.

Damaged or Incorrect Products

If your order arrives damaged or if we've shipped the wrong product, please contact us immediately with your order number and details about the issue, and we will promptly investigate the matter.

Contact Us

At SHOPPING BABES, we are dedicated to ensuring your satisfaction and providing excellent customer care. If you have any questions regarding your rights under Australian Consumer Law or need assistance with a change of mind or faulty returns, please reach out to our customer care team. For change-of-mind returns, use your SHOPPING BABES online order number as a reference, and for faulty product or post-purchase return inquiries, kindly contact us and quote your SHOPPING BABES online order number. We are available to assist you with any worries you might have.